First, close the Teams window, and then right-click on the Teams icon in the Taskbar tray and select ‘Quit’ to completely close the app. We recommend trying to log on to Microsoft Teams through the website to ensure the error is related to the desktop application. So we’ll do it manually by going to the directory where the app stores its data using the File Explorer.īefore you get started with the workaround, be sure to completely close the app.
There’s no direct option to reset the Microsoft Teams app in its user interface. While restarting the Microsoft Teams app or the computer doesn’t help, we have found that resetting the internal data and cache that the Teams app stores on a Windows PC help fix the problem. When it happens, the user doesn’t get notifications or prompts to join a meeting, as the app fails to connect because of a sign-in issue.Įxperts have narrowed down the issue to Microsoft Teams users who may have used multiple accounts to sign into the app, or accounts which are part of multiple organizations. Sign in and we’ll try again.” in the header. Hopefully someone can come up with a true fix for the underlying issue.Microsoft Teams is a great collaboration software, and due to high traffic in this COVID-19 pandemic situation, some users are facing technical issues with the Desktop client of the app.Īpparently, when the Teams app is ideal for a while, it displays a “We weren’t able to connect. Some users have temporarily switched to the Teams web app (), although this connection sometimes gets errors as well and needs a reboot to work-around. Hopefully these ideas will help others who are experiencing the same issue.
You can try to repair Microsoft Teams with Windows Settings. And the Microsoft Teams sign-in error is possibly caused by it. Some of these steps have worked in some installations, but I still have several stubborn installations that won't authenticate correctly, or will auth one time and then go back into error state. If you fail to sign in to the Microsoft Teams app but can easily sign in from a browser, it indicates that the application may get damaged. Removing account from Settings>Email, calendar, and contacts Deleting %LocalAppData%\Packages\_cw5n1h2txyewy\LocalState folder and replacing with a text file named 'LocalState' to prevent recreation of the folder Deleting and/or renaming %LocalAppData%\Microsoft\Teams\ folder Clearing Office Windows credentials in Credential Manager
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